Company profile :

Singapore Customs is a government agency under the Ministry of Finance. Re-constituted on 1 April 2003, Singapore Customs is the lead agency on trade facilitation and revenue enforcement matters. It is also responsible for the implementation of customs and trade enforcement measures including those related to Free Trade Agreements and strategic goods.

The main roles of Singapore Customs include :

• collection of customs revenue;
• protection of customs revenue by preventing the evasion of duties and taxes;
• provision of one-stop solutions for trade and customs matters, such as issuance of permits, licenses and Certificates of Origin, and provision of classification and valuation advice;
• facilitation of trade through simplification of customs procedures and administration of tax suspension schemes;
• enforcement of trade requirements under the respective Free Trade Agreements (FTAs); and
• regulation of trade in strategic goods and strategic goods technology.

Customs Call Centre :

Customer Service Line Operating hours (with effect from 1 July 05) :

• Monday - Friday 0800 - 1730 hrs
• Saturday 0800 - 1245 hrs
• Closed on Sundays and Public Holidays
  (The Customer Service Line is equipped with a 24-hour Interactive Voice Response System)
• Tel: (065) 6355 2000
• Email: customs_documentation@customs.gov.sg