Digital Citizen Engagement for Government Masterclass 2013

WhenTuesday, May 7, 2013 - 8:30am - Wednesday, May 8, 2013 - 5:30pm
Hotel Fort Canning
11 Canning Walk, Singapore 178881
Phone: +6 03 2164 9920
Fax: +6 03 2164 9921

Craig Thomler

  • Understanding the evolving use of online tools and social media and how this is shaping citizen engagement
  • Tackling key challenges and opportunities in moving towards towards greater transparency, citizen participation, and multichannel service excellence
  • Fostering employee participation and internal management support to advance digital citizen engagement strategies
  • Developing and implementing effective digital strategies to connect and engage with the public online
  • Achieving greater public participation and co-creation for improved citizen-centric policy design and program delivery
  • Leveraging multiple social media tools and mobile technologies to communicate efficiently with citizens
  • Facilitating greater interconnectivity and citizen collaboration through online ideation and crowd-sourcing tools and platforms
  • Developing and implementing a social media governance policy
  • Measuring and evaluating the impacts of digital citizen engagement towards Government outcomes and goals

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